Pete stands behind our products and guarantees your satisfaction with every order. Just make sure to set up your return within 30 days of your purchase, send the item back un-used and in the original packaging. Your refund will be processed as quickly as possible less shipping and a 20% restocking fee that covers our shipping and handling cost. We would love to refund 100% of every return, but our low prices mean our margins are too skinny to cover every changed mind.
To receive a refund please make sure of the following:
- All returned merchandise must be in resalable condition
- The product must be free from scratches and/or defects
- All merchandise cannot have been installed or used
- You must have the original packaging for the item
- There cannot be any writing or labels on the packaging for the item
- Clearance items will be marked as such, and may not qualify for return unless defective.
- Returns can only be made within 14 days of receiving your product(s).
Follow the simple directions below to make your return by mail:
1. Contact our returns department with your order number to process your return and receive an RMA (return merchandise authorization) number. Once you have set up your return you will be e-mailed an RMA number within 5 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RMA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RMA number, your return could be subject to additional restocking fees.
2. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. It is recommended to return products in an outer protective box to ensure protection of original packaging materials.
3. We recommend items be returned via UPS, FedEx or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
4. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from Pete’s Golf Carts are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
Some items Pete’s Golf Carts sells are not available in our web catalog but can be purchased through special order. If you purchase a special order item it may not be returnable or may be subject to a restocking fee. When you place an order deemed special order you will notified prior to placing the order. Please contact customer service if you are uncertain about any part of this return policy or if you have unanswered questions.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.